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Catterfly Disrupted The Travel Industry To Offer A Singular Experience
We want to empower the travelers with personalized solutions and a good holiday experience, without intermediaries. This one-line idea initiated our conversation with Catterfly, a distinctive player with a holistic vision, in the travel segment. After days filled with asking questions, understanding their needs, and brainstorming, we came with a solution.
The Broad Requirements
The traveler should be able to roam around foreign locations without a guide or local help.
The traveler should be able to customize the packages based on their leisure and budget needs.
There should be a single point of contact in the virtual world to answer all the queries.
A log of the travel itinerary, customizations and queries answered should be maintained.
There are a few tasks that the agent works on manually. A log should be maintained of the repetitive tasks and they should be automated.
The user interface should make customization simple and hassle-free
Should be compatible across browsers and devices.
How our solution helped them score increased customers?
The team at Coruscate decided to develop a web application that worked as a start to end holiday manager for the customer. With a single click, the user could customize their holidays, connect with agents, get insight into their itinerary, and navigate to their location.
This was a unique concept that we devised for this application.
You can customize your packages based on your individual needs.
The application is ready for offline mode as well.
This feature has been specifically derived to solve.
There are a few off-the-shelf solutions available in the system
The admin side tasks such as customizing packages to certain locations.
Technologies Stack
Frontend
Results we achieved in the process
- The client has noted an increase in customer acquisition and retention by several manifolds since the development of this application.
- The client has been logging at least a 100 queries in a day for customization of holidays and other travel requests.
- The user experience has been commended as top-notch.
